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Dolce Vita (v1)

Dolce Vita FAQ and Help Center

HOW WILL I KNOW IF MY ORDER IS CONFIRMED?

CAN I MAKE CHANGES OR CANCEL MY ONLINE ORDER?

CAN I CHANGE THE STYLE, COLOR OR SIZE AFTER AN ORDER IS PLACED?

WHEN IS MY ORDER SHIPPED?

HOW CAN I TRACK THE STATUS OF MY ORDER?

WHAT IF I PLACE AN ORDER AND DOLCE VITA DOESN'T HAVE THE ITEM IN STOCK?

WHAT IS A PRE ORDER ITEM? WHAT IF I WANT TO CANCEL A PRE ORDER?

I PLACED AN ORDER WITH AFTERPAY/SHOPPAY INSTALLMENTS FOR A PRE ORDER/BACK ORDER ITEM. HOW WILL I BE REFUNDED IT I WANT TO CANCEL THAT ORDER?

WHAT IS THE DIFFERENCE BETWEEN A PRE ORDER AND A BACK ORDER?

I PLACED AN ORDER WITH AFTERPAY/SHOPPAY INSTALLMENTS FOR A PRE ORDER/BACK ORDER ITEM. WILL I START PAYING MY INSTALLMENTS ONCE THE PRE ORDER/BACK ORDER ITEM IS SHIPPED?

HOW CAN I FIND A DOLCE VITA SHOE I AM LOOKING FOR?

Orders

WHAT FORMS OF PAYMENT ARE ACCEPTED FOR ONLINE PURCHASES & WHEN AM I BILLED?

WHAT ARE AFTERPAY AND SHOPPAY INSTALLMENTS?

WHY DO I HAVE TO PAY SALES TAX ON MY ORDER?

WHAT ARE OUR SHIPPING FEES?

WHAT ARE OUR SHIPPING OPTIONS?

WHERE DO WE SHIP?

WHAT ARE OUR PROCEDURES?

WHAT SHIPPING OPTIONS ARE AVAILABLE IN THE CONTINENTAL USA?

WHAT ARE THE SHIPPING FEES?

WHEN WILL MY ORDER BE DELIVERED?

CAN I SHIP AN ORDER TO A P.O. BOX?

CAN I SHIP AN ORDER TO A FOREIGN COUNTRY?

CAN I SHIP AN ORDER TO MULTIPLE ADDRESSES?

Billing & Shipping

What is the Dolce Vita Digital Gift Card?

How can I redeem my Dolce Vita Digital Gift Card?

Why do I need to add a shipping address for an electronic gift card?

Digital Gift Card Terms and Conditions

Digital Gift Cards

Join [ THE LIST ]

Details on membership

[ THE LIST ]

WHAT IS DOLCEVITA.COM'S RETURN POLICY?

HOW DO I GET A RETURN QR CODE OR LABEL?

WHAT IS THE USUAL TURNAROUND TIME FOR RETURNS?

HOW WILL I BE REFUNDED FOR MY RETURN IF I PAID WITH AFTERPAY OR SHOPPAY INSTALLMENTS?

CAN I EXCHANGE AN ITEM FOR ANOTHER SIZE, STYLE OR COLOR?

WHAT IS YOUR POLICY ON DAMAGED ITEMS?

HOW DO I RETURN AN ITEM I RECEIVED AS A GIFT?

Returns

HOW DO PROMOTIONS WORK?

GIVEAWAYS

Promo/Giveaway Terms & Conditions

FOOTWEAR SIZE CHART

Sizing Information

My items are damaged. What should I do?

My items were shipped but it has been 10 days since the last tracking event,  what should I do?

My package is marked as “delivered,” but I have not received it. What should I do?

What is Narvar Secure?

Narvar Secure

What is Buy with Prime and how does it work?

How do I make a purchase using my Prime shopping benefits on Dolce Vita?

Is this really the same delivery experience I’m familiar with as a Prime member?

Where can I check the status of my order?

Who do I contact for questions about or issues with my Buy with Prime order?

How do I cancel a Buy with Prime order?

When do I receive a refund for a cancelled order?

How do I start a return for a for a Buy with Prime order?

When do I receive a refund for a returned item?

Can I use Amazon Gift Cards, or Amazon promotional discounts when I check out using Buy with Prime?

What forms of payment are accepted when I check out using Buy with Prime?

Can I set up a subscription using Buy with Prime?

What happens if my order is late?

Buy with Prime

Have any questions about your order? We’re here to help.

Check out more details about our Billing and Shipping procedures.

Digital Gift Cards are here! Another alternative to the perfect gift.

Join our SMS loyalty program to get
exclusive access to offers, free ground
shipping on orders over $100, first looks
at new products, and other member-only
perks.

Returns have never been easier! Check it out!

Find out more about our current promotions

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